Quality Objectives

The ESC-20 leadership shall ensure that quality objectives are consistent with the quality policy and address necessary requirements. The quality objectives for ESC-20 are as follows: (Objectives in bold; Bullets are explanatory notes; and measurements)

 

Measurement: AEIS	Support Clients in Improving Student Performance Assist districts in developing and implementing a systemic approach to ensure achievement for all student groups Assist districts in increasing parental involvement to ensure student success
Measurement: FIRST	Assist Clients in Increasing Efficiency and Economy of Operations
	Model effective use of integrated technology resources Increase the opportunities for and participation in cooperative and shared agreements Develop systemic processes to ensure timely delivery of pertinent information and program implementation Develop and maintain effective partnerships
Measurement: Accountability	Assist Students and Educators in Meeting or Exceeding State and Federal Accountability Standards Provide professional development, consultation and technical assistance on best practices and alternative delivery systems to close the performance gaps and ensure achievement for all student groups Provide professional development for educators in instructional leadership, assessment, safety and other state and federal mandates Provide educators with tools for evaluation of data to plan meaningful instruction

 

 

Measurement: Client Satisfaction Survey, questions 1-3; Workshop evaluations

Ensure That Products and Services Meet or Exceed Customer Requirements, Anticipate Needs and Are Cost Effective Document customer needs and requirements based on client feedback and state/federal mandates. Document effectiveness of products and services in meeting customer requirements based on feedback from clients Maintain total service value and pricing structures at or below the average of similar service providers

Measurement: Client Satisfaction Survey, questions 4-5;Turnover rates

Ensure That a Highly-Qualified and Effective Workforce Supports the Educational Community Promote, develop and retain a quality workforce

 

 

Measurement: ESC-20 Climate Survey

Ensure That ESC-20 Supports a Work Environment Characterized By a High Level of Professionalism and Job Satisfaction Promote and support effective internal communication Provide opportunities for professional growth Promote a positive Center culture

 

 

Measurement: cost/benefit analysis

Ensure Fiscal, Organizational and Operational Responsibility and Efficiency Anticipate market conditions through research and development Promote the value of ESC services to both local and state level decision makers