ESC-20 Conference Building
Programs and Services » Technology Services » Technical Assistance

Technical Assistance

Search for people on this page

Technical assistance includes such items as Disaster Recovery, Readiness Assessments, Rent-a-Tech, Network, Technical and Warranty Support.

Our highly trained and certified technicians can service any Apple device, both in warranty and out.

We understand that our districts rely on their technology for staff and students, which means you, need to be able to rely on someone to help get you back up and running when your technology goes down. When you bring your Apple device to ESC-20, you can rely on us to run thorough diagnostics to get to the root of the problem. Once diagnosed, we process the claim through Apple, you do not need to do anything. All of our repairs are done in house*, using original Apple parts. When repairs are not covered under warranty, we do provide pricing for reputable 3rd party parts. Providing original and 3rd party parts gives you the control to choose the option best for you.

*Apple requires some repairs to be sent to them.

Devices We Repair

Mac Repair
We can repair MacBook, MacBook Pro, MacBook Air and iMac.

iPad Repair
We can repair 9.7-inch iPad Pro, 12.9-inch iPad Pro, iPad Air 2, iPad Air, iPad mini 2, iPad mini 4 and more.

NOTE: For repairs not covered under warranty, we provide a quote for parts and labor and require your approval before moving forward.

ESC-20’s Rent-a-Tech services provides a technician onsite for support of PC’s, Apple devices, applications, printers, laptops and operating systems. Fee is per day.

Phone assistance for servers, computer systems, applications, network devices, videoconferencing equipment and web problems. Fee is based on bundled packs of calls. Available hours are 8:00 a.m. – 5:00 p.m. daily.