ESC-20 Conference Building
Programs and Services » Technology Services » Technical Training

Technical Training

 ESC-20 offers a range of technical training resources to help ensure Districts are rapidly growing with the demands of the technology industry. Technical training includes Customized Technical Training, Professional Development through online training platforms and training labs. In addition, we have an onsite Testing Center to take your certification tests.

ESC-20 offers customized technical training you select for delivery at your location. ESC-20 Infrastructure and Network Services staff provides technical training to meet each district’s individual needs. Training can be provided at In-services to meet professional development requirements.

We now are able to conduct a Cyber Security Escape Room at your location to train your faculty and staff on cybersecurity awareness. Through Living Security’s innovative “Cybersecurity Escape Room in a Box”, your district can build security awareness concepts into an engaging team experience people actually enjoy. With this offering, gameplay, physical activity, and social learning is incredibly successful in both boosting a positive security culture as well as increasing retention and personalization for participants on security topics.

How it Works:

During gameplay, participants will be exposed to security violations of all shapes and sizes and consider risk (close-to-home) in a whole new light. By finding and rectifying these security violations in a physical setting, the team will intuitively learn how to rapidly identify and react to similar violations in real life. These violations are not arbitrary, but rather tailor-made to client specifications according to real policy abuses observed in the workplace in an effort to address systemic problems at their root.

This approach is modeled after industry best practices in gamification and interactive user experience, taking between 30-40 minutes among 8-10 participants. It is what they call a “basic-concept training” experience that will cover a broad spectrum of fundamental security issues without progressing into intermediate or advanced concepts.

Learning objectives include:

  • How to identify a phishing email
  • Risk of leaving your workstation unlocked
  • Why USB's are an enormous risk
  • Importance of strong passwords
  • How to assess an email for maliciousness by finding indicators
  • Importance of sanitizing whiteboard when leaving conference rooms
  • Risk of leaving badge unattended
  • Don't write your password on a sticky note
  • Always follow through with your security protocols
  • Don't leave your keys lying around
  • Properly secure/destroy sensitive information
  • You never know who's listening
  • Do not leave your badge out
  • How attackers craft phishing emails
  • Do not accept unknown social media connections
  • Understand the risk you are putting yourself


If you are interested in learning more about how the setup works and how this interactive training approach reinforces positive security behaviors across the district, contact Dale Harville. You can also sign up to have us provide this training at your district/school via the ESC-20 Commitment System.

The purpose of the Technology Director Academy (TDA) is to provide a higher level of educational technology information for educators who wish to become, or already are, district-level technology or IT directors. This training will help develop IT leadership skills, specifically designed to help lead technology at a district level and understand their roles and responsibilities. Taught by current IT director level professionals, this training helps participants stay up-to-date on the key issues and trends in the industry and prepares them to meet the challenges facing educational technology now and in the future.

Participants will attend four (4) face-to-face sessions throughout the year. Each session will cover four (4) major topics to include: Agreements and Contracts, Budgeting, Capacity Planning, Communications, Connectivity, Cyber Security, Evaluating Technologies, Grants, Managing Staff, Request for Proposal, Selecting Staff, Social Media, Technology Planning, Technology Terminology, Troubleshooting Tips & Tricks and Website Activities.


NOTE: Offered annually based on participation

ESC-20 offers computer-based online technical training in cooperation with LearnKey, StormWind and CBT Nuggets for students and District personnel. One-year access to comprehensive video-based and live trainings in courses such as cyber-security, networking, leadership & management, database technologies, programming and much more. Many of these trainings prepare an individual for certification in their desired field.


CBT Nuggets
 CBT Nuggets offers more than 200 online IT courses on a large variety of topics, including networking, security, virtualization, and the cloud — from trusted vendors such as Cisco, Microsoft, and Google. CBT Nuggets training is delivered via streaming video, you can train anytime, anywhere, and on a variety of devices — making it a convenient option for those who are pressed for time or space. 


LearnKey Employability Program with K-12 Bundle
 The LearnKey Employability program is a highly specialized job readiness and employment opportunity program with a very special benefit. We provide each student with the tools and skills necessary to improve their employment for career placement. 

An online career and employability program for Technical Support Specialist Help Desk, Cyber Security Professional, Programming Developer or Systems Administrator. Also included is a full range of computer-based online training for students and personnel. 

Through online instruction, one year of access to comprehensive video-based, online instruction is provided to students and staff at the high school and all feeding schools (elementary, middle and junior high).

NOTE: Microsoft Office Suite, IC3 and Adobe trainings are not available to students.


 Access to Ultimate All-Access license for virtual, live training in 2-hour format covering a myriad of technical training topics (AWS, Cisco, CompTIA, CyberSecurity, ITIL, Linux Red Hat, Microsoft, Project Management and Real-World VMware). Access is for the full year. If not used in 30 days, selection will be relinquished and provided to another district to ensure optimal cost effectiveness.

NOTE: Any NEW course launched within the active term will automatically be included, upon launch. Includes all applicable resources (labs, books, practice exams, mentoring support, etc.) for each course. Does not include “Authorized” VMware courses.

Computer training laboratory facilities outfitted with laptops and/or computers.  Wireless access and printing capabilities are available.  The instructor station connects to multiple overhead projection screens.  It features microphone, speakers, document camera, DVD player, Air Media collaboration software and distance learning capabilities. Contact Mary Neitzel to inquire about Technology Lab Rental.

  • Audio/Visual Equipment
  • Wireless Internet
  • Refrigerator, Freezer, and Microwave
  • Complimentary Coffee
  • Vending Machines
  • Videoconference/Teleconference
    (fee required)
  • Catering Contact List Available
  • Copy Service (fee required)
  • Free Parking


It is centrally located just minutes from…

  • Alamo
  • Riverwalk (Downtown)
  • Alamo Quarry Market
  • Area Attractions (Museums, Shopping, Malls, Theme Parks, etc.)
  • Dining
  • Hotels


A Certiport and Pearson Vue Testing Center is located on the same campus for those wishing to test following the completion of training.

Testing Center Services

The Testing Center provides high-quality testing services to students and professionals with exceptional customer service in a secure environment that supports academic and professional success. Credit cards, purchase orders, and/or vouchers can be used for payment. Exam fees vary depending on the test. The administrative fee is waived when scheduling directly through the ESC-20 testing center.

Certiport certification exam vouchers are available for purchase through the ESC-20 Testing Center.

To make an appointment or get more information, please contact the Testing Center office by phone at 210-370-5715 or email

Note: Districts who are netVision20 premier members and bring students onsite for testing will be provided snacks and drinks as well as a post pep talk from one of ESC-20’s Technology Program Managers to discuss the technology field and encourage students to continue working on certifications for greater career opportunities.

The testing center is located in the Frederick E. Maples, Jr. Conference Center Building on the second floor. For directions and a locator map, see Maps.