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Technical Assistance
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Technical assistance includes such items as Disaster Recovery, Readiness Assessments, Rent-a-Tech, Network, Technical and Warranty Support.
  • Provision of an AppleCare Service Technician for any Apple computer product(s) according to the Apple warranty support timelines with delivery of equipment to ESC-20 for work to be performed.

    NOTE: Warranty repair costs are covered by Apple. Non-warranty repairs can be provided as a local option for the work to be performed by a certified AppleCare Service Technician.

  • Provision of a Dell Certified System Engineer (DCSE) Technician for any server, workstation or laptop according to the Dell warranty support timelines with delivery of equipment to ESC-20 for work to be performed.

    NOTE: Warranty repair costs are covered by Dell. Non-warranty repairs can be provided at a local option for the work to be performed for a fee.

  • A review of documentation with actions that deal with the technology will be made. An assessment will be made identifying pros, cons and any recommendations to strengthen the information.

  • ESC-20’s Rent-a-Tech services provides a technician onsite for support of PC’s, Apple devices, applications, printers, laptops and operating systems. Fee is per day.

  • Phone assistance for servers, computer systems, applications, network devices, videoconferencing equipment and web problems. Fee is based on bundled packs of calls. Available hours are 8:00 a.m. – 5:00 p.m. daily.

Contacts
Franz Garayar
Senior Technical Support Specialist
(210) 370-5714
Contact Franz Garayar

Octavio Valdez

Technical Support Specialist
(210) 370-5729
Contact Octavio Valdez

Harriett Jackson
Component Director
(210) 370-5713
Contact Harriett Jackson

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