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Technical Assistance
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Technical assistance includes such items as Disaster Recovery, Readiness Assessments, Rent-a-Tech, Network, Technical and Warranty Support.

  • Provision of an AppleCare Service Technician for any Apple computers according to the Apple warranty support timelines with delivery of equipment to ESC-20 for work to be performed. Warranty repair costs are covered by Apple. A local option for work to be performed is available.

  • Provision of a Dell Certified System Engineer (DCSE) for any Dell server, workstation or laptop according to the Dell warranty support timelines with delivery of equipment to ESC-20 for work to be performed. Warranty repair costs are covered by Dell. A local option for work to be performed is available.

  • A review of documentation with actions that deal with the technology will be made. An assessment will be made identifying pros, cons and any recommendations to strengthen the information.
  • ESC-20’s Rent-a-Tech services provides a technician onsite for support of PC’s, Apple devices, applications, printers, laptops and operating systems. Fee is per day.

  • Phone assistance for servers, computer systems, applications, network devices, videoconferencing equipment and web problems. Fee is based on bundled packs of calls. Available hours are 8:00 a.m. – 5:00 p.m. daily.
Contacts
Franz Garayar
Senior Technical Support Specialist
(210) 370-5714
Contact Franz Garayar

Octavio Valdez

Technical Support Specialist
(210) 370-5729
Contact Octavio Valdez

Harriett Jackson
Component Director
(210) 370-5713
Contact Harriett Jackson

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