Provision of an AppleCare Service Technician for any Apple computer product(s) according to the Apple warranty support timelines with delivery of equipment to ESC-20 for work to be performed.
NOTE: Warranty repair costs are covered by Apple. Non-warranty repairs can be provided as a local option for the work to be performed by a certified AppleCare Service Technician.
Provision of a Dell Certified System Engineer (DCSE) Technician for any server, workstation or laptop according to the Dell warranty support timelines with delivery of equipment to ESC-20 for work to be performed.
NOTE: Warranty repair costs are covered by Dell. Non-warranty repairs can be provided at a local option for the work to be performed for a fee.
A review of documentation with actions that deal with the technology will be made. An assessment will be made identifying pros, cons and any recommendations to strengthen the information.
ESC-20’s Rent-a-Tech services provides a technician onsite for support of PC’s, Apple devices, applications, printers, laptops and operating systems. Fee is per day.
Phone assistance for servers, computer systems, applications, network devices, videoconferencing equipment and web problems. Fee is based on bundled packs of calls. Available hours are 8:00 a.m. – 5:00 p.m. daily.
Technical Support Specialist
Contact Octavio Valdez
Contact Harriett Jackson
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