Skip to main content
Join Our Mailing List
Young Students Posing For A Photo
Programs and Services » Information Systems Services » Welcome to ESC-20 Information Systems Services

Welcome to ESC-20 Information Systems Services

At ESC-20, we empower Texas school districts and charter schools to thrive. We understand the challenges of managing daily operations efficiently and affordably. That's why our dedicated team provides cutting-edge administrative software and expert support to ensure your school runs smoothly, allowing you to focus on what matters most: your students.

How We Support Your Success

Our experienced consultants are your partners in mastering the ASCENDER Enterprise software suite and navigating crucial PEIMS data submissions. We offer comprehensive support tailored to every aspect of your school's administrative needs.

A Partnership Built on Support

  • Responsive Assistance: Get help when you need it! We're available Monday to Friday, 7:30 AM to 4:30 PM, via phone, email, in-person visits, or remote desktop. Whether it's a quick question or complex system configuration, we're here for you.
  • Personalized Guidance: Benefit from one-on-one support sessions purchased by your district, ensuring you get dedicated attention for your specific challenges.
  • Empowering Training: Join our workshops and user training sessions—available in-person or remotely via video conference—covering business, student, and PEIMS applications, data access, and cyclical procedures. We also provide clear training materials and reference guides to keep you learning.
  • Stay Up-to-Date: We keep you informed with timely updates and enhancements, along with detailed documentation for new software releases, so you're always using the best tools.
  • Seamless System Management: Our team handles all software installations, database updates, maintenance, backups, and recovery, ensuring your systems are always running optimally and securely.
  • Data Clarity & Control: Need specific information? We help you create data extracts, queries, and reports, and assist in identifying and correcting any data issues, providing methods for quick resolution.
  • Disaster Recovery & Security: Rest easy with our off-site data storage and backup facilities, designed to protect your valuable information in case of unforeseen events.
  • Custom Solutions: Have a unique need? We work with you to design and implement modifications or enhancements to your systems, ensuring ASCENDER Enterprise perfectly fits your school's requirements. We also collaborate directly with ASCENDER Enterprise programming staff to resolve issues and fulfill special requests.
  • Always On-Call: For urgent needs, our on-call services are available after hours, on weekends, and holidays, because critical issues don't follow a schedule.
  • Community & Collaboration: Join our user group meetings to connect with peers, share insights, and learn best practices.
  • Transition with Confidence: If you're considering a switch to ASCENDER Enterprise, we're ready to respond to your Request for Proposals and guide you through a smooth conversion process.